Validator on Create issue not working.

[Nick Hassell]

I want to ensure that all issues of a given issue type are created via the Portal.

I have Cloud ScriptRunner and have written a Workflow Validator as follows:

(issue.properties['request.channel.type']['value'] == 'portal') ? true : false

I have successfully tested this against existing issues.  However, when I add this condition to the Create transition, it always returns false.  If I change the if condition from 'portal' to null, then it still returns false.

Am I doing something wrong?  Are there any alternatives?

[Viktor]

I have a similar issue.

Validator works when testing with JMWE addon, that is, making sure Reporter is in a group.

However, it has no effect on Service Desk portal and everyone can create the request type.

[Radhika Vijji _Innovalog_]

Hi Viktor,

Can you share what you configured? What you need is a Build-your-own validator with the following Jira expression:

user.groups.includes("jira-users")

It should block the user from creating the issue, but the error message displayed is the standard message and not the message configured in the validator. That is a known issue in Jira Cloud.

Regards,

Radhika 

[Viktor]

Thank you.

Turns out I misclicked when I selected the Workflow issue type scheme.

Works now, but the validation error message, unfortunately, is not displayed on the portal.

[Nick Hassell]

On doing some more testing, it seems that issue.properties is null on issue creation. I guess this is by design?

[Marini Marini]

@Nick HassellDone a few tests too. I think you are right. issue.properties value will be set after the issue creation. Thus, there is no way for checking if a user tries to create an issue from Jira/portal/API using a validator in Create issue transition.