Using script runner to evaluate if ticket is from Service Desk

I want to use script runner's fast-track service to put a ticket into a particular status if the ticket comes directly from Service Desk.  I think I should be able to do this by checking that there is a value for the field "Customer Request Type" and can see that using JQL like this

"Customer Request Type" is not EMPTY

But am having trouble doing that.  I tried:

cfValues[‘Customer Request Type']*.value.contains("")

But obviously that does not work.

Anyone know how to do this?  

1 answer

1 accepted

1 vote

For non-empty, you just need:

cfValues[‘Customer Request Type'

Thanks Jamie... you are always appreciated. I think it is missing a closing "]" but that is the right answer

I blame the rich text editor ;-)

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