I want to use script runner's fast-track service to put a ticket into a particular status if the ticket comes directly from Service Desk. I think I should be able to do this by checking that there is a value for the field "Customer Request Type" and can see that using JQL like this
"Customer Request Type" is not EMPTY
But am having trouble doing that. I tried:
cfValues[‘Customer Request Type']*.value.contains("")
But obviously that does not work.
Anyone know how to do this?
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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