Using business email for support rather than atlassian.net one?

[Steve Bishop]

This question is in reference to Atlassian Documentation: Managing the email channel

I have set up a prefered business email, can I now delete the default .atlassian.net email so all emails are sent and received by the business email only?

[Tao Liang]

One solution would be that you could link all the request types to your business e-mail, so the atlassian.net default mail box would not be in use since there is only one request type linked to this mail box. Put is aside, so to speak.

Or you could set up a new request type as suggestions or feedback, and only check this atlassian.net e-mail for a specific feedback collector or something else.