It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Using business email for support rather than one?

This question is in reference to Atlassian Documentation: Managing the email channel

I have set up a prefered business email, can I now delete the default email so all emails are sent and received by the business email only?

1 answer

One solution would be that you could link all the request types to your business e-mail, so the default mail box would not be in use since there is only one request type linked to this mail box. Put is aside, so to speak.

Or you could set up a new request type as suggestions or feedback, and only check this e-mail for a specific feedback collector or something else.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Desk

The Complete Guide to Atlassian for ITSM

Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...

1,717 views 10 21
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you