Hello, I was wondering how people use Service Desk to track purchase. For example if a user opens a service request for new hardware/software can we then request approval from their manager, enter a date ordered and tracking number and also mark who has received it? Can there be fields added other then adding to the work log? Does anyone track purchases in a different manner?
Hi Ed, we're doing something like this for our Asset Management Project. We created a separate project and created custom fields for the points you mentioned, and a few more too.
I believe within the latest version of JSD there is an approval workflow built in, so you could "request" approval. We also have an approval process within out jIRA Change Management system, works similar but not pre-built.
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