Using JIRA Service Desk with Kanban?

Hi,

We're a growing managed IT services provider, looking for a kanban solution to manage our service desk workflow. Seeing that we don't currently use any of the JIRA platforms, I'm interested in learning what module (and add-ons) we would need to consider purchasing, to have a service desk solution that can be visualised and managed through Kanban boards. 

2 answers

1 accepted

1 votes
Paulo Hennig Atlassian Team Oct 26, 2015

Hello Alexandra,
For this you'd need to have Agile (JIRA Sotware), create a board for this Service Desk project and edit your columns to have another one for Waiting for Customer. I'd recommend you to give a try in a test instance the best solution and check if it will properly fulfil your needs, then you can jump into your production.

Can something like this be implemented within Service Desk? The queues are already there, I just want to limit how many can assigned to each user at a time.

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