Using JIRA Service Desk with Kanban?

Hi,

We're a growing managed IT services provider, looking for a kanban solution to manage our service desk workflow. Seeing that we don't currently use any of the JIRA platforms, I'm interested in learning what module (and add-ons) we would need to consider purchasing, to have a service desk solution that can be visualised and managed through Kanban boards. 

2 answers

1 accepted

1 vote
Paulo Hennig Atlassian Team Oct 26, 2015

Hello Alexandra,
For this you'd need to have Agile (JIRA Sotware), create a board for this Service Desk project and edit your columns to have another one for Waiting for Customer. I'd recommend you to give a try in a test instance the best solution and check if it will properly fulfil your needs, then you can jump into your production.

Can something like this be implemented within Service Desk? The queues are already there, I just want to limit how many can assigned to each user at a time.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

1,039 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you