Users who Create Ticket Can't see who its assigned to.

When an End Suer creates a ticket they cannot see who it is assigned to. From teh picture, you can see all the information except who its assigned to.  The only way is to open the ticket.  This can be an issue when you have 100's of tickets open.  And ideas how to add more columns?

Capture.JPG

1 answer

1 vote
Ann Worley Atlassian Team May 05, 2017

Please see Allow Assignee to be Shown on Customer Portal.

The popular recommendation is to use Extension for JIRA Service Desk which does provide the ability to add the assignee to the list in the portal.

Now im getting an error.  Any help? PLEASE lol

Jira_error1.JPG

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