Users who Create Ticket Can't see who its assigned to.

When an End Suer creates a ticket they cannot see who it is assigned to. From teh picture, you can see all the information except who its assigned to.  The only way is to open the ticket.  This can be an issue when you have 100's of tickets open.  And ideas how to add more columns?

Capture.JPG

1 answer

1 vote
Ann Worley Atlassian Team May 05, 2017

Please see Allow Assignee to be Shown on Customer Portal.

The popular recommendation is to use Extension for JIRA Service Desk which does provide the ability to add the assignee to the list in the portal.

Now im getting an error.  Any help? PLEASE lol

Jira_error1.JPG

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

786 views 5 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you