Users who Create Ticket Can't see who its assigned to.

When an End Suer creates a ticket they cannot see who it is assigned to. From teh picture, you can see all the information except who its assigned to.  The only way is to open the ticket.  This can be an issue when you have 100's of tickets open.  And ideas how to add more columns?

Capture.JPG

1 answer

1 vote
Ann Worley Atlassian Team May 05, 2017

Please see Allow Assignee to be Shown on Customer Portal.

The popular recommendation is to use Extension for JIRA Service Desk which does provide the ability to add the assignee to the list in the portal.

Now im getting an error.  Any help? PLEASE lol

Jira_error1.JPG

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

971 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you