Users not able to see projects created in jira service desk

[NeenaR]

Hi,

jira-users are not able to see service desk projects. When there was only one service desk project all users were able to see that. But when a new project was created in service desk, some users are able to see that but some are not. I have tried adding the users to service desk team category of the required service desk project,but still they are not able to access those projects.

Can anyone please help me to solve this?

Thanks and Regards

Neena

[Peter Van de Voorde]

Hi Neena,

Try to use the permission helper functionality to figure this out, it might help you find the problem.

https://confluence.atlassian.com/display/JIRA/JIRA+Admin+Helper#JIRAAdminHelper-PermissionHelper

Best regards,

Peter

[NeenaR]

Hi,

Am referring to the service desk project.

With Permission helper am not able to find this.

Please help me to solve this.

Thanks and Regards

Neena

[Peter Van de Voorde]

Neena, You need to make one issue in the Service Desk Project and you can use that issue to check the permissions of your users using the Permission Helper. The Permission Helper does not check on Project level, it checks permissions based on issues. Best regards, Peter

[NeenaR]

Hi Peter, I made an issue in the service desk project and the user was able to access that.