Users Licenses

I am attempting to have customer use our system but I keep being told that I am out of licenses.

1 answer

0 vote

This is not a "customer".  In Jira, "customer" means something very specific - it's a user who can use the Service Desk portals, but NOT the rest of Jira.

You don't need licences for "customers".

However, you do need them for Jira users (Agents, Software users or Core users).  You have run out of licences for the role you are trying to add this person to.  Either go up to the next tier, or disable a user you don't need any more.

So what I am trying to have happen is emails be sent out to users listed under the organization.  I have our instance synced with AD.  I am unable to have the system send emails to these individuals.  I was also hoping that customers could send in emails to our monitored email address and have the customers created automatically.  This also doesn't operate as I would expect.  Get told I have exceeded the user license. 

You can do that for customers, that's one of the main routes Service Desk uses for communicating with customers.

  But you are trying to add people as users, not customers, and you've already got the maximum number of users defined.

How have you configured the incoming email for the service desk project?

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

970 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you