User not receiving Email Notifications

Fabio Calanducci January 10, 2020

Good morning,

From 20 December 2019 the customer "marina.martellato@repower.com" has not received notifications for the "REPSD" project for ticket opening "https://nexusat.atlassian.net/browse/REPSD-2007"
Today 10 01 January the customer "gabriela.molla@repower.com" for the "REPSD" project has not received the ticket opening notification "https://nexusat.atlassian.net/projects/REPSD/queues/custom/7/ REPSD-2024 ".

You can verify
Thank you
Regards
Fabio Calanducci

1 answer

0 votes
Ansar Rezaei
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
January 10, 2020

Hi @Fabio Calanducci 

What's the role of Marina and Gabriella? Are they raise request in Jira ServiceDesk Portal? Should tickets assigned to them or what?
Why did you expect these people to get the notification?

Fabio Calanducci January 10, 2020

Hi Ansar Rezaei,

 

Marina and Gabriella are customers who have opened tickets
They don't receive my ticket notifications

Ansar Rezaei
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
January 10, 2020

First You should Configure outgoing email for JIRA to use this functionality.

Then go here:

<server-address>/servicedesk/admin/<projectkey>/customer-notifications

and You see all settings for customer notification, and this is the Atlassian manual for it.

If you need more help, let me know.

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events