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User is Jira Service user

Dipesh JIvan
Dipesh JIvan August 14, 2018

I have a user who has the permission of a Jira Service desk but when logged in it doesn't show her profile correctly. I confirmed she has the correct permissions/ roles. Has anyone else seen this?

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Dipesh JIvan
Dipesh JIvan August 15, 2018

I got it figured out, Thanks guys!

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Mikhail Ershov
Mikhail Ershov August 14, 2018

Is she Jira SD agent or portal customer ?

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Shawn Masters
Shawn Masters
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August 14, 2018

Probably going to need more details around what isnt being seen correctly. 

Was her account added via anything outside the normal 'invite a user' in User Administration? 

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