It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

User can not view service desk

I have a user who can not view any of the ticket on service desk. he is added to an organization. this organization has other users and are able to view tickets. but this user is the only having issue with this issue  

1 answer

Jasmin,

2 options to solve this issue.

1. User must have the JIRA service desk license to work on issues and also get added to the Service Desk Team Role. If you don't want user to work but view tickets, 2nd option will be best.

2. Add user to the Service Desk Team role even if they don't have a license. User can  only see issues that they’re involved.

User will however not be able to comment on the ticket directly the customers, vote on the ticket, transition tickets ....etc 

Victor

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Desk

Tell us how you've implemented Change Management

Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...

283 views 0 5
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you