You don't. Because the end-user should not care who it is assigned to.
The current agent who is talking to you is good, but exposing the assignee is usually a really bad idea.
Simple case - Alice asks for support. Bob the agent talks to Alice and thinks she's found a bug, so Bob asks Charlie the developer to fix it. Do you really want Alice bothering Charlie while Charlie is trying to fix it? No. Alice should talk to Bob. Bob's job is to talk to Alice about what Alice should see, but also protect Charlie from being annoyed by Alice.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
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