In our create issue screen in service desk, we have a custom input field for license keys. I would like to use that field's information to make a call to a third-party API and return information about that license and have it appear in a service desk field.
Is this possible?
You can use Scripted fields from Scriptrunner plugin where you can embed a script to make the API call once the field is updated. And then, you can have another custom field where you can store the information that you fetch from the API call.
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