Hello, I have a question about JIRA DESK.
The issue is that I have a development area with 3 levels of experience, and I need that when my client creates the request, it is assigned to my level 1 team, and if my level 1 team can not solve it, it escalates to level 2 or 3 ...
The important thing is that my team of level 2 or 3 do not see the requests when they are in level 1 for example.
This is possible?
You should use the issue level security for it. You can read more about issue level security here:
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