Hello, I have a question about JIRA DESK.
The issue is that I have a development area with 3 levels of experience, and I need that when my client creates the request, it is assigned to my level 1 team, and if my level 1 team can not solve it, it escalates to level 2 or 3 ...
The important thing is that my team of level 2 or 3 do not see the requests when they are in level 1 for example.
This is possible?
Hello,
You should use the issue level security for it. You can read more about issue level security here:
https://confluence.atlassian.com/adminjiraserver073/configuring-issue-level-security-861253265.html
Hi alexey, in my case i have a Level 1 and Level 2 in the same proyect..
level 1 must see everyting in the proyect
level 2 you should see only your tickets (tickets that were scaled from level 1)
Yours
Luis
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At the moment i install "Backbone Issue Sync" and the level 1 use Jira Desk, and level 2 and 3 use Jira
2ND LEVEL SUPPORT (JIRA SERVICE DESK <> JIRA)
Yours
Luis
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