It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Usage Jira Desk with groups of agents

Hello, I have a question about JIRA DESK.

The issue is that I have a development area with 3 levels of experience, and I need that when my client creates the request, it is assigned to my level 1 team, and if my level 1 team can not solve it, it escalates to level 2 or 3 ...

The important thing is that my team of level 2 or 3 do not see the requests when they are in level 1 for example.

This is possible?

1 answer

0 votes

Hello,

You should use the issue level security for it. You can read more about issue  level security here:

https://confluence.atlassian.com/adminjiraserver073/configuring-issue-level-security-861253265.html

Hi alexey, in my case i have a Level 1 and Level 2 in the same proyect..

level 1 must see everyting in the proyect

level 2 you should see only your tickets  (tickets that were scaled from level 1)

 

Yours

Luis

At the moment i install "Backbone Issue Sync"  and the level 1 use Jira Desk, and level 2 and 3 use Jira

2ND LEVEL SUPPORT (JIRA SERVICE DESK <> JIRA)

 

Yours

Luis

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Desk

Tell us how you've implemented Change Management

Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...

336 views 0 7
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you