Upload downloaded plug in on JIRA service desk cloud

Hi, Guys

Hoping to get some answers from the experts on how to upload a plug in on JIRA cloud. I tried searching for answers via google, but cannot get some descent answers through google. My main concern is each time I go to the manage add-ons and click the upload add-on, I only see the option on the screenshot below. Where do I find the URL on how to upload the plug in? 


Thank You,



2 answers

0 votes

You can't "upload" add-ons in Cloud.

Cloud only supports the use of "Connect" add-ons, and the screen you have posted is the place that you "upload" them.  You're really only uploading a connector that tells JIRA where the Connect add-on is hosted (if there is a remote element) and how to talk to it.


Hi, Nic

Thank you for answering my question. I am not sure if this is the correct question to ask. Where and how can I get that connector that tells JIRA where that Connect add-on is hosted that you are saying so I can "upload" the correct link on the screen that I posted?


Thank You,


0 votes
Ann Worley Atlassian Team May 02, 2017

Marlo, the Upload link only appears in Cloud when you have gone to the settings link and chosen "Enable development mode".

Here is a doc that explains all about Connect:

Atlassian Connect FAQ

Hi, Ann

This is good news, thank you so much for the resposne and the help. The link you sent helped a lot in answering all my questions. :)

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Feb 13, 2019 in Jira Service Desk

What's new in Jira Service Desk Server: Introducing 4.0 & more - Feb 2019

Hello Atlassian Community!  I'm Teresa, the Product Marketing Manager   for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service De...

402 views 1 1
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you