Upgraded to latest version of JIRA Helpdesk and Cannot create Projects


We recently upgraded to new/latest version of JIRA Service Desk 3.10.0.

After upgrade process, which was successful, we attempted to use our Service Desk project and it not loading properly. I then proceeded to create a new Service Desk since we are currently playing with software to see if it will meet out needs to replace our existing system.

When I got to create new project (Type IT Service Desk), I continue to get message:

"Hmm...we couldn't create your project due to an unknown error. Try refreshing the page to start again."

I've restarted page, tried different browsers and no success. Every time when page refreshes, it clears the "Project Lead" field and has me start process all over again.

Can you help please? Thank you.

1 answer

Did you read the release notes and upgrade instructions for all the versions between the one you started at and 3.10.0? You may have to do a multi-step upgrade and not go directly to 3.10. Hopefully this is just a development system and not your production instance. :)

Yes, followed all steps and got successful message on upgrade process.

We are currently not using Service Desk. I purchased 10 user license so we can play with it and see if is a fit for us.

Also, I looked at log files, in particular  Service Desk log file. All it shows is me re-indexing system. No particular errors... unless I'm looking at the wrong log files.

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

240 views 0 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot