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Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "[ALERT]

Nikola_Popovic
Nikola_Popovic October 14, 2019

Hi guys,

Please help! Suddenly after weeks of perfectly working fine, this morning our supportdesk email doesnt forward the emails to the Jira Helpdesk as issues anymore?

We haven't changed a thing. Why is it giving this error now? We need this to be solved asap!

Thanks in advance.




2019-10-14 16_15_21-Email requests - Team4Code Issue Management.png2019-10-14 16_20_08-Email requests - Team4Code Issue Management.png

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Pavel Junek
Pavel Junek
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October 14, 2019

Hi @Nikola_Popovic

Welcome to Atlasian community!

Try to look at the solution at https://community.atlassian.com/t5/Jira-Core-questions/Unable-to-add-incoming-mail-server-via-IMAP-with-Google-for/qaq-p/276312, it looks to the same problem. 

Cheers!

Pavel

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Nikola_Popovic
Nikola_Popovic October 15, 2019

Hi Pavel,

I am currently on phone with your support colleague to help us solve it. We tried alot already and seems to be a rare problem.

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