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Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "[ALERT]

Hi guys,

Please help! Suddenly after weeks of perfectly working fine, this morning our supportdesk email doesnt forward the emails to the Jira Helpdesk as issues anymore?

We haven't changed a thing. Why is it giving this error now? We need this to be solved asap!

Thanks in advance.

2019-10-14 16_15_21-Email requests - Team4Code Issue Management.png2019-10-14 16_20_08-Email requests - Team4Code Issue Management.png

1 answer

0 votes
Pavel Junek Community Leader Oct 14, 2019

Hi @Nikola_Popovic

Welcome to Atlasian community!

Try to look at the solution at, it looks to the same problem. 



Hi Pavel,

I am currently on phone with your support colleague to help us solve it. We tried alot already and seems to be a rare problem.

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