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Shannon S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Hi Kat,
Can you confirm with us what you're trying to do and the steps you took to run into that error? It looks like you might be trying to install Jira Service Desk on an existing Jira Server. Can you confirm?
If so, you don't need to upload an exe file. These are made specifically to run on Windows so it wouldn't work this way.
If you already have Jira Core installed, you can go to the Versions & Licenses page and install Jira Service Desk there.
Discovering and installing additional applications
If your JIRA instance is connected to the internet, JIRA will list additional applications available on the Versions & licenses page. You can download, install and license these applications directly on this page.
- Choose
> Applications. The list of additional application will display on the right-hand side of your Versions & licensing page.
- Select the application you'd like to install, click on Try it for free and follow the prompts.
- Your application is installed with a trial license and you're ready to go! For an overview of what additional functionality and features you'll be using, you can review the applications and project types overview page.
Let me know if you have any trouble.
Regards,
Shannon
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