Unable to start JIRA after server restart

[Tam Tran]

Hi support team, I've been having this issue. 

Every time I restart my server, Jira services desk 3.5.0 (self host) does not start. Keep coming up with Plugin Error. Please see log. 

I found an article about that and it said to stop Jira service and deleted 2 folder (.bundled-plugins and .osgi-plugins) and then start Jira. Usually it will work after a few attempts. But today it took me many attempts to get it up and running. Any suggestion?

[Nic Brough -Adaptavist-]

What else from https://confluence.atlassian.com/jirakb/troubleshooting-jira-startup-failed-error-394464512.html have you tried?

[Tam Tran]

Hi Nic, thanks for your reply. I found that I being having database collation issue on my server. Could this be the cause? and can you direct me to site on how to fixt database collation issue please?

Tam

[Nic Brough -Adaptavist-]

It could be, but I would confirm that by reading the log first.

If it is, then your database tools will be able to convert to the right collation.

[Tam Tran]

Thanks, Nic, I had decided to backup and rebult the server from scratch.

Problem solve.

Cheers,

Tam