Unable to start JIRA after server restart

Hi support team, I've been having this issue. 

Every time I restart my server, Jira services desk 3.5.0 (self host) does not start. Keep coming up with Plugin Error. Please see log. 

I found an article about that and it said to stop Jira service and deleted 2 folder (.bundled-plugins and .osgi-plugins) and then start Jira. Usually it will work after a few attempts. But today it took me many attempts to get it up and running. Any suggestion?

1 answer

Hi Nic, thanks for your reply. I found that I being having database collation issue on my server. Could this be the cause? and can you direct me to site on how to fixt database collation issue please?

Tam

It could be, but I would confirm that by reading the log first.

If it is, then your database tools will be able to convert to the right collation.

 

Thanks, Nic, I had decided to backup and rebult the server from scratch.

Problem solve.

Cheers,

Tam

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked Dec 06, 2018 in Jira Service Desk

Looking for teams who switched from email to Jira Service Desk

The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...

724 views 6 10
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you