Unable to set up custom email id as the only recipient ID

Unable to set up custom email id as the only recipient ID. Hence duplicate tickets are getting created everytime when members are mailing issues. 

Two id are currently configured are:

1) Cloud: jws@jetprivilege.atlassian.net

2) Custom: jpwebsupport@jetprivilege.com

2 answers

This widget could not be displayed.

In JSD cloud every 'Service Desk' type project comes with a cloud email channel pre-configured that uses a default email address, which looks like 'projectKey@yourCompany.atlassian.net'. On top of that you can add a custom email channel that uses a different address. 

To remove an email channel (project default or custom) go to Administration -> Applications -> Email requests. There you'll find a list of all currently configured email channels across all your Service Desk projects. From that list you can delete any unwanted email channels.

I think "remove the extra ones you set up" is what I was heading for, but struggling to get from the description.

That is a far more clear explanation than I would have got to!

This widget could not be displayed.

Where are you doing this?  It doesn't sound like anything in Jira, as that only expects one incoming email address, and it looks like you've set up two addresses for your mail system.

I am doing this in JIRA Service Desk.

You already said that, and it tells us nothing.

Where are you doing this?  How have you "set two addresses"?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity!

...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

10,452 views 9 28
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you