Unable to set up custom email id as the only recipient ID. Hence duplicate tickets are getting created everytime when members are mailing issues.
Two id are currently configured are:
1) Cloud: email@example.com
2) Custom: firstname.lastname@example.org
In JSD cloud every 'Service Desk' type project comes with a cloud email channel pre-configured that uses a default email address, which looks like 'projectKey@yourCompany.atlassian.net'. On top of that you can add a custom email channel that uses a different address.
To remove an email channel (project default or custom) go to Administration -> Applications -> Email requests. There you'll find a list of all currently configured email channels across all your Service Desk projects. From that list you can delete any unwanted email channels.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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