Unable to set up custom email id as the only recipient ID. Hence duplicate tickets are getting created everytime when members are mailing issues.
Two id are currently configured are:
1) Cloud: email@example.com
2) Custom: firstname.lastname@example.org
In JSD cloud every 'Service Desk' type project comes with a cloud email channel pre-configured that uses a default email address, which looks like 'projectKey@yourCompany.atlassian.net'. On top of that you can add a custom email channel that uses a different address.
To remove an email channel (project default or custom) go to Administration -> Applications -> Email requests. There you'll find a list of all currently configured email channels across all your Service Desk projects. From that list you can delete any unwanted email channels.
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