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Unable to see service desk tickets unless CTRL+f5

Hi 

Dear colleagues,have you ever faced an issue with intermittent problem with Jira tickets.When we try to access our help desk tickets,we can see the number of existing tickets in the queue but when trying to see tickets in the queue there is nothing there,only white blank space.

The work around is to go to another project, see different queue and then refresh the page with ctrl+f5 few times and then FINALLY  going back to the service desk project\queue will show us the tickets.

Any advise? 

Already added domains to safe site as per the document :

https://confluence.atlassian.com/cloud/atlassian-cloud-ip-ranges-and-domains-744721662.html

 

Thanks 

2 answers

1 accepted

1 vote
Answer accepted

Hi Josh,

 

Issue has been resolved by disabling CDN from Jira site. I have just tested it and it is working fine.

 

Thank you for your kind help.

1 vote
Josh Loe Atlassian Team May 11, 2018

Lukas,

 

This is definitely not something that is common.  CNTRL+F5 forces cache to be cleared when the page refreshes, compared to just a regular F5.  So it seems that something is being cached locally that is causing the issue.

 

A couple of things to try:

* Is this happening when using your browser in incognito/private mode?

If it does not happen in incognito/private mode or in another browser, it would point to something particular to your browser.  Plugin/Extension/Add-on/etc could be causing this.  Investigate that further on your end.


* Try to load your JIRA Queues from another computer, outside of your network.

That should help you get started with narrowing down where the issue is occurring.  Once you've found the common denominator, start troubleshooting from there.  I.E. if it is only happening inside your network, check with your network administrator to see if there is some local caching.  If it does not happen in other browsers or in private/incognito, start looking at your plugins, etc. etc.

Make sure to update the community with what you find!

-Josh Loe

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