It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Unable to see service desk tickets unless CTRL+f5


Dear colleagues,have you ever faced an issue with intermittent problem with Jira tickets.When we try to access our help desk tickets,we can see the number of existing tickets in the queue but when trying to see tickets in the queue there is nothing there,only white blank space.

The work around is to go to another project, see different queue and then refresh the page with ctrl+f5 few times and then FINALLY  going back to the service desk project\queue will show us the tickets.

Any advise? 

Already added domains to safe site as per the document :



2 answers

1 accepted

1 vote
Answer accepted

Hi Josh,


Issue has been resolved by disabling CDN from Jira site. I have just tested it and it is working fine.


Thank you for your kind help.

1 vote
Josh Loe Atlassian Team May 11, 2018



This is definitely not something that is common.  CNTRL+F5 forces cache to be cleared when the page refreshes, compared to just a regular F5.  So it seems that something is being cached locally that is causing the issue.


A couple of things to try:

* Is this happening when using your browser in incognito/private mode?

If it does not happen in incognito/private mode or in another browser, it would point to something particular to your browser.  Plugin/Extension/Add-on/etc could be causing this.  Investigate that further on your end.

* Try to load your JIRA Queues from another computer, outside of your network.

That should help you get started with narrowing down where the issue is occurring.  Once you've found the common denominator, start troubleshooting from there.  I.E. if it is only happening inside your network, check with your network administrator to see if there is some local caching.  If it does not happen in other browsers or in private/incognito, start looking at your plugins, etc. etc.

Make sure to update the community with what you find!

-Josh Loe

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Desk

Tell us how you've implemented Change Management

Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...

1,886 views 10 17
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you