Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Unable to migrate to new portal style in Service Desk 4.1

Hello all, so I've just updated to Jira Service Desk 4.1 last night and am interested in migrating over to the new portal style. The release notes list a few steps to enable it by going to the Help Center view of the portal and using a button next to the Customize button, or to a button next to the Customer Channel icon. However, neither of these locations have any such buttons to migrate or preview the new portal style. 

 

Am I missing something here?

1 answer

0 votes

Hi Daniel,

Just for us to better understand and help you with this issue, can you please share with us a screenshot of what do you see when you go to:
- beside the Customer channel icon in the right hand navigation
- beside the Customize button in the help center view
Those are the two options where we can opt-in for the new portal, so if possible share with us so we can compare with our test environment here and check what is the cause of the issue.

Regards,
Angélica

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Asked in Jira Service Desk

Calling all Insight users, we need your help!

Hello Insight users,  As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...

96 views 1 0
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you