Unable to make "Site" apply to a visible field

I want to require users to pick a site in which the support issue is at.  When editing visible fields and choosing site, yes for required, and clicking update, it doesn't actually update the action.  If I click on view this request form, it shows the Site as (optional), not required, and I want it to be required.  I've attached a few pictures of what's going on.  Thanks for your help!1.jpg2.jpg3.jpg

1 answer

0 votes

Hi Kelly,

I did some experimenting and here's what I found:

  1. If you make the field mandatory in settings and create a ticket from the admin side of JIRA or logged into JIRA, unless the field is mandatory under Issues > Fields > Field configurations
  2. When you make the field mandatory on the screen you're showing, if you go to the portal it will make the field mandatory:
    • Screen Shot 2017-11-29 at 1.43.18 PM.png

Hopefully that helps clarify the behavior you're seeing.  If you're unable to get the setting to stick once you change the dropdown from no to yes, try it in another browser or another computer.  If that works you may have a browser plugin or cached data preventing the change from taking.



Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

676 views 4 15
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot