Unable to make "Site" apply to a visible field

I want to require users to pick a site in which the support issue is at.  When editing visible fields and choosing site, yes for required, and clicking update, it doesn't actually update the action.  If I click on view this request form, it shows the Site as (optional), not required, and I want it to be required.  I've attached a few pictures of what's going on.  Thanks for your help!1.jpg2.jpg3.jpg

1 answer

0 vote

Hi Kelly,

I did some experimenting and here's what I found:

  1. If you make the field mandatory in settings and create a ticket from the admin side of JIRA or logged into JIRA, unless the field is mandatory under Issues > Fields > Field configurations
  2. When you make the field mandatory on the screen you're showing, if you go to the portal it will make the field mandatory:
    • Screen Shot 2017-11-29 at 1.43.18 PM.png

Hopefully that helps clarify the behavior you're seeing.  If you're unable to get the setting to stick once you change the dropdown from no to yes, try it in another browser or another computer.  If that works you may have a browser plugin or cached data preventing the change from taking.



Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

971 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you