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Unable to find Import/Export section in Jira Settings

I'm looking to bulk upload tickets to a Jira Service Desk project.  I have tried following the instructions in this article:

I'm unable to see the Import and Export section in Jira settings.  I should have administrator access, from what I can see within the roles listed under my account in the People section of the project.

Any advice?

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I found if I try to Create an issue, there is a "Import issues" button.  But when I click that, I get "Accessed Denied".  It's a departure from the instructions in the article I posted.

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