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Unable to export the report along with the ticket handled time

manitgl
manitgl July 12, 2018

Hi Support,

    Unable to export the report along with the ticket handled time like time to first response and time to resolution. please help to resolve this issue.

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Andy Heinzer
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 13, 2018

Hi Mani,

Could you please let us know more about this problem?

  1. What version of Jira / Jira Service Desk are you using?
  2. Are you able to view this data as expected in the report itself in Jira?  Or is this incorrect in some way?
  3. Could you explain in more detail what exactly isn't working in the export?  (ie export generates an error message, no data in the csv export, etc)
  4. Was this working as expected before and something has changed?
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