It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Unable to export the report along with the ticket handled time

Hi Support,

    Unable to export the report along with the ticket handled time like time to first response and time to resolution. please help to resolve this issue.

1 answer

0 votes
Andy_Heinzer Atlassian Team Jul 13, 2018

Hi Mani,

Could you please let us know more about this problem?

  1. What version of Jira / Jira Service Desk are you using?
  2. Are you able to view this data as expected in the report itself in Jira?  Or is this incorrect in some way?
  3. Could you explain in more detail what exactly isn't working in the export?  (ie export generates an error message, no data in the csv export, etc)
  4. Was this working as expected before and something has changed?

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Jira Service Desk

How has Jira Service Desk increased productivity in your org?

Hi Jira Service Desk community, Atlassian is on a mission to unleash the potential of all teams, and we know that tools are just one piece of that puzzle. With Jira Service Desk, we have productiv...

164 views 0 3
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you