Unable to create new customer on JIRA Service Desk

We are unable to create customer on our JIRA Service Desk, even with public signup enabled. Agents can´t create them, Project Lead neither,image.png

via mail nothing gets created

image.pngimage.png

 

and SignUp from the Service Desk itself throws the error "Sign up not available"

image.png

 

Here are our settings:

image.png

The logs werent helpfull at all. Anyone else had this issue?

 

Furthermore im unable to create issues on jira.atlassian.com :D so im really stuck now

 

Greeting

Benny

2 answers

0 vote
Lenard Lee Atlassian Team Nov 14, 2017

Hi Benjamin,

If you are on a commercial license, you can pose this question at https://support.atlassian.com/

The site jira.atlassian is for bug / feature request tracking.

Regards,
Lenard

Hey, 

thanks for the reply. I have to be the owner of the license then right? Im just the project manager but dont have access to the account holding those licenses.

best regards

Benny

Lenard Lee Atlassian Team Nov 14, 2017

Not necessarily. If you have administrator access to the JIRA instance, you can login to the instance and retrieve the SEN number from the Application & licenses page =)

 

Regards,

Lenard

Thanks to all replies.

The issue was resolved. The problem we had, originated from Atlassian Crowd. Crowd was trying to write the customers back into the Active Directory. We had to deactivate Crowd due to its unability to handle customers on JIRA Service Desk without licensing them in Crowd.

Regards 

Benny

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

1,227 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you