Unable to configure email Channel - Service request via email - Office 365.
Please help us with the configuration which needs to be selected for configuring the email channel.
Jira Service Desk is designed to work with a host of different possible mail servers of varying types. You should be able to use Office 365 if you like for this. There is a basic setup guide for this in Receiving requests by email.
But if that doesn't help, then we would need to know more about what kind of problem/error you see in your environment. You might have to get into the $JIRAHOME/log/ folder in order to look at the logs files for atlassian-jira.log, atlassian-service-desk.log, or atlassian-jira-incoming-mail.log files to better understand what kind of error might be generated in the logs. With this information we should then at least have a better understand of why this might not be working for your environment.
Hi Jira Service Desk community, Atlassian is on a mission to unleash the potential of all teams, and we know that tools are just one piece of that puzzle. With Jira Service Desk, we have productiv...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events