Unable to assign myself as an approver

I am a global admin and service desk team member, but for some reason when adding msyelf to a ticket for approval, I get an (unable to find user) response. I can add everyone else in the organization except myself. any insight would be fantastic.


1 answer

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Hi Elliot,

Are you the reporter of the issue or is in another role in this ticket?

Some roles are not possible to be assigned as approver, due to restrictions on JIRA.

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