Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Unable to archive issues in Jira SD

Hi all,

last september Atlassian announced the availability of archiving older issues in Service Desk, a highly appreciated feature! But i'm unable to find it :-(

Does anybody have a hint for me?

Thanks, David

1 answer

1 accepted

0 votes
Answer accepted
Alexis Robert Community Leader Jan 08, 2020

Hi @David_Thielheim , 


this feature is only available in Jira Data Center as you can see in the documentation :

So if you're using Jira Cloud, at the moment it's not possible to archive issues.


Let me know if this helps, 



Hi Alexis,

thank you very much. Are there plans to make it available and when?

Thanks again, David

Hi @David_Thielheim , 


there was a ticket opened regarding this feature :

Basically, Atlassian said that they do not plan to implement it as most customers reason for issue archiving for performance improvement, and this is already adressed.


Did you have a particular use case to need archiving issues ? 

Hi Alexis,

as i understand this, i've to define special filters to to exclude all issues i've exported earlier to excel using using atlassians Jira - Excel Plugin. Otherwise i allways get all issues including the one which i've allready reported. Can i set an "exportet" oder "achived" value to that issues, on which i can apply the filter? I must be able to set this on Bulk basis.

Thanks, David

Alexis Robert Community Leader Jan 08, 2020

Is it not possible for you to filter these issues based on another criteria like the last updated date ?

In your case, you would probably need a custom field "issue exported" but it's an ugly solution to this problem ...

Like David_Thielheim likes this

Yes, seems so. Thank you Alex. I'll take some more day may be i'll find a more elegant solution.

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked in Jira Service Desk

Calling all Insight users, we need your help!

Hello Insight users,  As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...

133 views 1 0
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you