Unable to archive issues in Jira SD

[David Thielheim]

Hi all,

last september Atlassian announced the availability of archiving older issues in Service Desk, a highly appreciated feature! But i'm unable to find it :-(

Does anybody have a hint for me?

Thanks, David

[Alexis Robert · Accepted solution]

Hi @David Thielheim , 

this feature is only available in Jira Data Center as you can see in the documentation : https://confluence.atlassian.com/adminjiraserver/archiving-an-issue-968669980.html

So if you're using Jira Cloud, at the moment it's not possible to archive issues.

Let me know if this helps, 

--Alexis

[David Thielheim]

Hi Alexis,

thank you very much. Are there plans to make it available and when?

Thanks again, David

[Alexis Robert]

Hi @David Thielheim , 

there was a ticket opened regarding this feature : https://jira.atlassian.com/browse/JRACLOUD-5843

Basically, Atlassian said that they do not plan to implement it as most customers reason for issue archiving for performance improvement, and this is already adressed.

Did you have a particular use case to need archiving issues ? 

[David Thielheim]

Hi Alexis,

as i understand this, i've to define special filters to to exclude all issues i've exported earlier to excel using using atlassians Jira - Excel Plugin. Otherwise i allways get all issues including the one which i've allready reported. Can i set an "exportet" oder "achived" value to that issues, on which i can apply the filter? I must be able to set this on Bulk basis.

Thanks, David

[Alexis Robert]

Is it not possible for you to filter these issues based on another criteria like the last updated date ?

In your case, you would probably need a custom field "issue exported" but it's an ugly solution to this problem ...

[David Thielheim]

Yes, seems so. Thank you Alex. I'll take some more day may be i'll find a more elegant solution.