Unable to add customer and Incoming email

[IT Support]

we are unable to add another customer.

also, when the customer send a message thru their email JIRA app wont able to received the message.

[Shannon S]

Hi there,

Can you let me know what you mean when you say that you cannot add another customer? Do you have an error message? Can you show me a screenshot of what happens?

For your incoming email issue, could you please raise that as a new question? 

Make sure to include what occurs when a user tries to send an email and any error messages you see.

Regards,

Shannon