My Service Desk agent is unable to log in to his account even after we have reset his password. We can't delete his account as there are already 112 tickets tagged and linked to him.
He is not able to do action on the portal for days now hence we need urgent help accordingly.
What error does the user get when he tries to login to Jira? Can you share us the path he's using to login? No need to share the Jira URL just the part after your Jira URL.
Lastly, please confirm what version of Jira and Service Desk that you are running.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
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