My Service Desk agent is unable to log in to his account even after we have reset his password. We can't delete his account as there are already 112 tickets tagged and linked to him.
He is not able to do action on the portal for days now hence we need urgent help accordingly.
What error does the user get when he tries to login to Jira? Can you share us the path he's using to login? No need to share the Jira URL just the part after your Jira URL.
Lastly, please confirm what version of Jira and Service Desk that you are running.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs