My Service Desk agent is unable to log in to his account even after we have reset his password. We can't delete his account as there are already 112 tickets tagged and linked to him.
He is not able to do action on the portal for days now hence we need urgent help accordingly.
What error does the user get when he tries to login to Jira? Can you share us the path he's using to login? No need to share the Jira URL just the part after your Jira URL.
Lastly, please confirm what version of Jira and Service Desk that you are running.
The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...
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