URGENT!! Jira Service Desk not creating issues from incoming emails

[erez ben david]

We have been working with the service desk for a while now, and it's been working fine up until yesterday.

For the past two days there have been no new issues created by incoming emails.

I've been searching for a solution for several hours and I'm no closer to figuring this out. 

[Jobin Kuruvilla [Adaptavist] · Accepted solution]

Since it is a cloud instance, I urge you to create an Atlassian support ticket. Might have to look at logs etc to figure out the issue.

[erez ben david]

Thank you, I've done as you suggested, but have managed to solve the issue before anyone could get back to me. I reconfigured all the mail settings from scratch and that seemed to do the trick.

[Olivier Albertini]

check the log maybe someone has changed the password of email or something else