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UI bug on Raise request screen Edited

I run into an issue when trying to choose the Assignee or any other fields on the "Raise a request" popup. The "Assignee" dropdown appears on the left corner and I can't select any value. The issue is reproducible on Chrome and Firefox. 

JIRA Service Desk Application v4.2.4

Steps to reproduce the issue: 

  1. On the Agent view, click on Raise a request.
  2. Create a request and click on the issue link, not the request portal link.
  3. On the "Raise a request" screen, search for an assignee.
  4. The assignee list will appear as in the below screenshot and can't be selected.

Service Desk UI Bug.png

1 answer

1 accepted

0 votes
Answer accepted
Thomas Deiler Community Leader Jul 27, 2019

Dear @Anh Le

I recommend to contact the support to clarify. If you have the starter license you can create at least a suggestion at or this bug is already known.

So long


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