Turn off time aggregation in SLA

[Nikita Afanasev]

Hi all,

Are there any chances to turn of time aggregation in SLA? Some time ago we have updated Service Desk up to version 3.10 and now in SLA I see aggregated values like 1 day, 1 month and etc. However before the update SLA fields were showing time in hours only.

[Jason Stein · Accepted solution]

Try going to [jira url]/secure/SiteDarkFeatures!default.jspa and turn the sd.sla.improved.rendering to disabled.

[Nikita Afanasev]

That helped, thanks Jason!

[Bartosz Ornatowski]

Hi Nikita

Thanks so much for your question. We're sorry to hear you've been having problems.

It sounds like this might be a bug. Please raise a ticket with Support <https://getsupport.atlassian.com> and we’ll take a look at it.

Thank you,
Jira Service Desk