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Turn off Escalate in Jira Service Desk

Is there a way to disable/hide the escalate button from the user in Jira Service Desk Portal 

1 answer

@Bob Sochacki In case "Escalate" button on portal is displayed because it is a transition in your JIRA Service Desk workflow, then you can hide this button/transition from JSD portal by editing your workflow and unchecking "Show transition in the customer portal" option for this transition. And don't forget to publish the updated workflow.

See this documentation for more information : https://confluence.atlassian.com/jirakb/how-to-add-the-escalate-this-issue-link-to-a-service-desk-request-872136162.html

@Bob Sochacki Did my answer help resolve your query?

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