When we open tickets to look at the details and respond with comments/solutions, we have found it incredibly cumbersome to (for each ticket), having to scroll all the way to the bottom of the page when we need to read the comment or respond back.
It was manageable before the update, but now that we are on Service Desk 3.8.x and Jira 7.5.2, there is an added option within the tickets of "related Knowledge base articles".
Ideally, we'd like to move the Activity section up higher, but if that's not possible, removing the "Related knowledge base articles" section would be just fine. But it would be nice to have the details, description and activity all near each other so no scrolling would take place to view all the important information.
It may not seem like a huge issue, but when you are primarily dealing with tickets in the system most of the day, it gets quite frustration to have to continually scroll down.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs