Trouble setting Google email as the address for email requests for Service Desk

Hello,

I am getting the following error when I try to set a Google-hosted email address as the address to receive email requests on my Jira service desk:

Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "[ALERT] Please log in via your web browser: https://support.google.com/mail/accounts/answer/78754 (Failure)" Check out our troubleshooting docs for help resolving the issue.

The troubleshooting docs say that I need to create an application-specific password for Jira Service Desk because I have two-factor authentication, but that email account is not set up with two-factor authentication.

What could be the problem?

1 answer

0 vote

Hi Enrique,

Hopefully you've determined the issue by now, however, if you have not I ran into this exact same issue on Friday when setting up a test account and I was able to overcome it by allowing less secure apps on the Gmail side.  Take a look at the Google knowledge base article Let less secure apps use your account for the steps to resolve this.

Cheers,

Branden

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