I am getting the following error when I try to set a Google-hosted email address as the address to receive email requests on my Jira service desk:
Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "[ALERT] Please log in via your web browser: https://support.google.com/mail/accounts/answer/78754 (Failure)" Check out our troubleshooting docs for help resolving the issue.
The troubleshooting docs say that I need to create an application-specific password for Jira Service Desk because I have two-factor authentication, but that email account is not set up with two-factor authentication.
What could be the problem?
Hopefully you've determined the issue by now, however, if you have not I ran into this exact same issue on Friday when setting up a test account and I was able to overcome it by allowing less secure apps on the Gmail side. Take a look at the Google knowledge base article Let less secure apps use your account for the steps to resolve this.
Hello Atlassian Community! I'm Teresa, the Product Marketing Manager for Jira Service Desk Server at Atlassian. Curious about the latest updates in the Jira Service Desk Server...
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