It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Trigger a new issue according to a new status transition

mel vega Sep 24, 2015

Hi,

I would like to know if it is possible in JIRA Service Desk to trigger the creation of a new issue when I move to a specific status.

For example, when I move to Pending XX, i would like that a window displays leading to the creation or duplication  of a new issue.

thanks in advance

Melissa

1 answer

I believe in service desk you have the usual ability of JIRA for modifying the workflow - specifically you can add a post function to the transition you are talking about. Use the Create Issue or Create Subtask from Create on Transition for JIRA.

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Jira Service Desk

4 changes to queues and issues you don’t want to miss

Hello Atlassian Community! I'm Tania, a Senior Product Marketing Manager for Jira Service Desk Cloud! I'm excited to announce some exciting improvements coming up for those who work with queues and...

879 views 9 15
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you