Looking to set up the JIRA service desk to support external customers, I would ideally like to have multiple users that log in, each under an account e.g.
Each customer would have their own SLA's, be able to see each other user tickets raised by same 'customer account' and all be under the same project.
Is this a possibility at all?
Yes it is as long as you can identify the customer in a JQL. The JQL will define which customers belong in which Org/group and they would be for one SLA.
If you put your customers into an organization then the jql would be
"reporter in organizationMembers("Name of org")"
Hope that helps
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs