Looking to set up the JIRA service desk to support external customers, I would ideally like to have multiple users that log in, each under an account e.g.
Each customer would have their own SLA's, be able to see each other user tickets raised by same 'customer account' and all be under the same project.
Is this a possibility at all?
Yes it is as long as you can identify the customer in a JQL. The JQL will define which customers belong in which Org/group and they would be for one SLA.
If you put your customers into an organization then the jql would be
"reporter in organizationMembers("Name of org")"
Hope that helps
Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...
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