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Translating information/fields in Service Desk

Hi everyone,

I've found a number of questions and issues relating to this, including this issue for multi-language support in Jira Service Desk, but am still none the wiser.

We are in the process of setting up our Service Desk customer portal, which we'd like to have in two languages: English (default) & Dutch.

Configuring the default language isn't a problem, and I've changed my own profile preferences to Dutch to see what is actually translated. I noticed that the only elements translated to Dutch are the standard fields in Service Desk. This means that our Dutch customers are guided through the portal in their own language, but all of the options that we provide them are still in English (the language in which they are written).

ServiceDesk question.png

Is it possible to have two (or more) different language versions of the same customer portal? And if so, how can I set this up?

Just to be clear - the system doesn't necessarily have to translate all of the text automatically, we can translate it manually. I just want to structure the same customer portal in such a way that it can be used by both our international and domestic clients.

Thanks in advance!

Jennifer

1 answer

Hi Jennifer

Unfortunately JSD out of the box don't provide such solutions. You must use add-on to do this. I tested Translations for Jira Service Desk and it looks very promising.

 

Regards,

Sebastian

Hi Sebastian,

Thanks for replying! I've given the add-on a go and it does exactly what I need it to do.

However, I just want to state that for the zillionth time, I'm disappointed in Atlassian for not implementing (basic) customer requirements such as these in their products. They seem to rely on third parties to build the much requested features.

To get the features we need (most of which I usually discover are highly requested by other Atlassian customers), we always need to buy extra add-ons or build them ourselves. :(

Once again, thanks for the tip on the add-on though, much appreciated!

Regards,

Jennifer

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