Translate request status in e-mail notifications

Hello,

I set up JIRA service desk in cloud in spanish language. I configured it to notificate with an e-mail when a comment to the customer is done. The client receive the e-mail correctly, but some parts of the e-mail are not translated. Is there a way to translate it us ?

 

I pointed out the parts no translated. Which I must to translated is the request status before open our service desk to clients.

 

E-mail notification.jpg

 

 

1 answer

1 accepted

Hi Marc

 

You must configure your JIRA service Desk.  

 

Get IT Help is a request type you must go to Request Type and you must change the request in spanish.

 

For translating request action needed you must go to Request Type and click in Edit Fields and you have a tab worflow status, here you can configure the status who the customers show in e-mail notification and in the customer portal.

 

Regards.

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

823 views 5 17
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot