I have the following automation rule: When comment added.
But I get an Error when an internal user (Developer) comment the issue. How can I find the problem?
When I did the same - it works as expeceted.
The Rule should be done under my user (Admin Jira+Service Desk)
It looks like the external comments are working fine, but I'm guessing that the transition that you have chosen on the internal comment is not valid for that status/permission for the user to transition or something like that. You see the little red Exclamation mark, that's where the error is I beleive.
Thanks for your answer!
Arghh, it was a problem I faced already a year ago, but I forgot the solution.
Now I found it again:
Options settings . Go to Automation> Click Edit for the problematic Automation > At the right side , click Option . Make sure to tick , Run as project default setting
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs