I have the following automation rule: When comment added.
But I get an Error when an internal user (Developer) comment the issue. How can I find the problem?
When I did the same - it works as expeceted.
The Rule should be done under my user (Admin Jira+Service Desk)
It looks like the external comments are working fine, but I'm guessing that the transition that you have chosen on the internal comment is not valid for that status/permission for the user to transition or something like that. You see the little red Exclamation mark, that's where the error is I beleive.
Thanks for your answer!
Arghh, it was a problem I faced already a year ago, but I forgot the solution.
Now I found it again:
Options settings . Go to Automation> Click Edit for the problematic Automation > At the right side , click Option . Make sure to tick , Run as project default setting
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs