Transition Error in automation


I have the following automation rule: When comment added.

But I get an Error when an internal user (Developer) comment the issue. How can I find the problem?

When I did the same - it works as expeceted.

The Rule should be done under my user (Admin Jira+Service Desk)

Thank you!






2 answers

0 votes
Susan Hauth Community Champion Jul 20, 2017

It looks like the external comments are working fine, but I'm guessing that the transition that you have chosen on the internal comment is not valid for that status/permission for the user to transition or something like that.  You see the little red Exclamation mark, that's where the error is I beleive.

Thanks for your answer!

Arghh, it was a problem I faced already a year ago, but I forgot the solution.

Now I found it again:

Options settings . Go to Automation> Click Edit for the problematic Automation > At the right side , click Option . Make sure to tick , Run as project default setting




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