Transition Close->Reopened, Resolution Fixed->Unresolved

Hello,

in the default JIRA Workflow, when we are in the Closed status with Resolution field to "fixed", then click "Reopen", the Resolution field is automatically back to "Unresolved".

I downloaded the "It Service Desk Workflow (itil)" and when the Issue is "Closed" and "Fixed", and then we reopen it, the Resolution field remains to "Fixed".

When I edited the "Reopen" transition I didn't find any clue about that, and neither in the step "Reopened" (because I saw the post-condition "Set issue status to the linked status of the destination workflow step. " in the "Reopen" transition).

Where can I configure to automatically set the Resolution field to a particular status during a transition please?

Thank you very much! :)

2 answers

1 accepted

Accepted Answer
2 votes

Hi,

You can use Post-Functions to do that.

There is a post function to Update Issue Field on transition. While setting it up you are given option on which field to set and what value for the field to be set.

Vijay

Hi Vijay,

you are perfectly right, but I was disturbed because the rule "The Resolution of the issue will be cleared. " into the Reopen transition of the Default JIRA Workflow is at the beggining, and THEN others functions are applied.

And I didn't know how to make the same thing but I follow your advice. I added a function, select "Update Issue Field", click "Add", select into the combobox Issue field "Resolution", select into the combobox Field Value "None" (I was surprised to not find the status"Unresolved"), and then click "Add" and that gives exactly the same rule, and it put in the beggining of the transition processus, like the Reopen transition of the Default JIRA Workflow.

So thank you very much!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity!

...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

18,903 views 13 32
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you