Tralslation for requests type


When it will be possible to translate issue types and fields on a customer portal -  jira service desk SERVER?

For CLOUD there is a feature called "Language support" where this is partially possible.

Thanks! :)


1 answer

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Hi Olivier,

In Server, one option is an add-on called Translation for JIRA Service Desk.  In addition, there is a knowledge base article titled JIRA Service Desk Internationalization that can provide assistance with manual changes to the language in Service Desk:

IRA Service Desk allows for custom internationalization and localization text through the modification of the a properties file contained inside the plugin's JAR file.

  • This allows you to change text that appears in Service Desk including:
    • Field names
    • Help messages
    • Link buttons
    • Notifications / Emails to customers and participants (NOT agent notifications)
  • Inside of the plugin JAR file, modify

    (warning) The following is just one of the i18n files. There are multiple i18n files inside of the JIRA Service Desk .obr file.

    Version 2.5.9 and older:

    • /jira-servicedesk-X.X.X.obr/jira-servicedesk-X.X.X.jar/i18n/

    Version 3.0.0 and newer:

    • /jira-servicedesk-application-X.X.X.obr/dependencies/jira-servicedesk-X.X.X.jar/i18n/   

    You will need to update this file each time you install a new version of JIRA Service Desk

Take a look at JIRA Service Desk Internationalization for more instructions and the steps to make the changes referred to above.



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