When it will be possible to translate issue types and fields on a customer portal - jira service desk SERVER?
For CLOUD there is a feature called "Language support" where this is partially possible.
In Server, one option is an add-on called Translation for JIRA Service Desk. In addition, there is a knowledge base article titled JIRA Service Desk Internationalization that can provide assistance with manual changes to the language in Service Desk:
IRA Service Desk allows for custom internationalization and localization text through the modification of the a properties file contained inside the plugin's JAR file.
Inside of the plugin JAR file, modify sd-i18n.properties
The following is just one of the i18n files. There are multiple i18n files inside of the JIRA Service Desk .obr file.
Version 2.5.9 and older:
Version 3.0.0 and newer:
You will need to update this file each time you install a new version of JIRA Service Desk
Take a look at JIRA Service Desk Internationalization for more instructions and the steps to make the changes referred to above.
Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...
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