Tralslation for requests type

Hi,

When it will be possible to translate issue types and fields on a customer portal -  jira service desk SERVER?

For CLOUD there is a feature called "Language support" where this is partially possible.

Thanks! :)

Regards,

1 answer

0 votes

Hi Olivier,

In Server, one option is an add-on called Translation for JIRA Service Desk.  In addition, there is a knowledge base article titled JIRA Service Desk Internationalization that can provide assistance with manual changes to the language in Service Desk:

IRA Service Desk allows for custom internationalization and localization text through the modification of the a properties file contained inside the plugin's JAR file.

  • This allows you to change text that appears in Service Desk including:
    • Field names
    • Help messages
    • Link buttons
    • Notifications / Emails to customers and participants (NOT agent notifications)
  • Inside of the plugin JAR file, modify sd-i18n.properties

    (warning) The following is just one of the i18n files. There are multiple i18n files inside of the JIRA Service Desk .obr file.

    Version 2.5.9 and older:

    • /jira-servicedesk-X.X.X.obr/jira-servicedesk-X.X.X.jar/i18n/sd-i18n.properties

    Version 3.0.0 and newer:

    • /jira-servicedesk-application-X.X.X.obr/dependencies/jira-servicedesk-X.X.X.jar/i18n/sd-i18n.properties   

    You will need to update this file each time you install a new version of JIRA Service Desk

Take a look at JIRA Service Desk Internationalization for more instructions and the steps to make the changes referred to above.

Cheers,

Branden

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

631 views 4 15
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot