Traffic Light field on Create Issue Screen

I am using the Service Rocket Traffic Lights plugin to tag VIP tickets in Service Desk. When certain fields are selected in the Create Issue screen there is a colored VIP tag attached to the issue after it's created. This is viewable from the View/Edit screens, and also on dashboards.

I would like to be able to set this up so that when an agent fills out the Create Issue form the VIP tag dynamically displays as the form is being filled out. This would be based on certain field values in the form. Is it possible to configure this add-on to function in the Create Issue screen?

For reference here are the versions in the environment. 

Service Desk: 3.3

Service Rocket Traffic Lights: 3.0.0




0 answers

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Friday in Jira Service Desk

Are you a Jira Service Desk agent? We want to talk to you!

Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...

150 views 0 8
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you