Track time spend on ticket / issue?

JIRA Service Desk:

Is it possible for agents to track the time they spend working on a ticket / issue (f.e. by using start and stop timers)? We want to create time-spent reports for each organization (customer group) we support.

1 answer

Hello Daniel,

thank you for suggesting the Add-on Tempo Timesheets. Sadly the Add-on had many bad reviews / very poor ratings in the last few months.

Therefore, we will try JIRA's time.
Is it possible to mark work log entries as billable / non-billable for the reports?

Hi Susi,


I don't think it's possible to mark work log as billable or non-billable in JIRA's integrated Time Tracking.


It is definitely possible in Tempo, we're currently using it.

Susan Hauth Community Champion Aug 18, 2017

Hi Susi,

We use Tempo for billable/non-billable time as well. Don't be discouraged by some of the reviews, this is a top tier product. 


Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

1,225 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you