JIRA Service Desk:
Is it possible for agents to track the time they spend working on a ticket / issue (f.e. by using start and stop timers)? We want to create time-spent reports for each organization (customer group) we support.
You can use JIRA's time tracking https://confluence.atlassian.com/adminjiraserver072/configuring-time-tracking-828788203.html or an add-on such as Tempo Timesheets https://marketplace.atlassian.com/plugins/is.origo.jira.tempo-plugin/cloud/overview
thank you for suggesting the Add-on Tempo Timesheets. Sadly the Add-on had many bad reviews / very poor ratings in the last few months. https://marketplace.atlassian.com/plugins/is.origo.jira.tempo-plugin/server/reviews
Therefore, we will try JIRA's time.
Is it possible to mark work log entries as billable / non-billable for the reports?
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs