Track time spend on ticket / issue?

JIRA Service Desk:

Is it possible for agents to track the time they spend working on a ticket / issue (f.e. by using start and stop timers)? We want to create time-spent reports for each organization (customer group) we support.

1 answer

Hello Daniel,

thank you for suggesting the Add-on Tempo Timesheets. Sadly the Add-on had many bad reviews / very poor ratings in the last few months.

Therefore, we will try JIRA's time.
Is it possible to mark work log entries as billable / non-billable for the reports?

Hi Susi,


I don't think it's possible to mark work log as billable or non-billable in JIRA's integrated Time Tracking.


It is definitely possible in Tempo, we're currently using it.

Susan Hauth Community Champion Aug 18, 2017

Hi Susi,

We use Tempo for billable/non-billable time as well. Don't be discouraged by some of the reviews, this is a top tier product. 


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