I have a similar issue to this one, where the Time to Respond SLA is configured to stop on "Comment: For Customers" but sometimes it does not stop but most of the time it does stop.
I am the assignee and a customer is the Reporter. Also, other customers and coworkers are the Request Participants.
When I comment "Share with Customer" it is not stopping the Time to First Response timer.
Any ideas what other JIRA "subtleties" may be causing this?
Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...
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