Facing a strange issue, if you see the attached screenshot, you will notice that for some request types the SLA for Time of first response is not getting captured or saved.
How have you configured your Time to first response SLA's? Seeing that it only seems to happen to a certain request type, it might be due to the configuration that you use. Can you give some elaboration about that?
There have been bugs reported in certain versions of JSD regarding to the problem you are facing. Which version of Jira Service Desk are you using?
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
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