Facing a strange issue, if you see the attached screenshot, you will notice that for some request types the SLA for Time of first response is not getting captured or saved.
How have you configured your Time to first response SLA's? Seeing that it only seems to happen to a certain request type, it might be due to the configuration that you use. Can you give some elaboration about that?
There have been bugs reported in certain versions of JSD regarding to the problem you are facing. Which version of Jira Service Desk are you using?
The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...
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