Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

Recognition

  • Give kudos
  • My kudos

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Tickets assigned to one team should not be visible to other team

I have a requirement that 

  • Tickets assigned to HR Team should not be visible to Operations Team

 

how we can achieve this

1 answer

1 accepted

0 votes
Answer accepted

You could have two boards, One for HR Team and one for Operations team. 
Use a custom filter for each board based on component.
One component for HR team and one for Operations team.
Then simply use the component to assign the tickets to the different boards.

Cheers
//Per

in JSD , we have to make queues - will that work ?

Yeah, even simpler. Then you don't need a board, Just create two queues based on the filter with components. 

Like Ankit Sharma likes this

i will try this and will mark it correct if all done well and purpose is resolved, but want to say thank for giving me direction

Like Per Löfgren likes this

I applied your way and thst easier also to distinguish directly based on Components , 

lets say - there are 2 persons who handle HR tickets and 2 for Tech tickets  , then they will have same licens and based on their AGENT LICENSE they will be able to see all ticket whereas HR tickets and not meant for all to see 

  • HIDING and SHOWING QUEUES
  • any other way ?

Oh, misunderstood your request. Did not understand you wanted to hide that queue as well. I believe you need to have two service desk project in order to completely hide the HR tickets. 

Like Ankit Sharma likes this

this was something which i also assumed but again my portal will be changed then 

 

because there are several types and i want to hide all those , most of them should be separate 

 

like HR , TRAVEL, EDUCATION , means for this case if we want to hid all from other departments then we have to make 3 projects and thus have to make different PORTALS ? 

Hi Ankit,

You could also use security levels. So when an issue gets assigned to HR, it gets a security level that only allows the HR team to see it.

OR different projects as suggested above

Susan

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Asked in Jira Service Desk

Calling all Insight users, we need your help!

Hello Insight users,  As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...

183 views 2 3
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you